Curtis Unruh CIC, LUTCF – Owner
Kent Unruh CIC – Owner
We both joined the agency in 1986 as full-time sales agents. At that time our father was the owner. After he retired in 1992, we took over ownership of the agency. We have orchestrated many changes over the years and have consistently added top-notch employees to our staff to best serve our growing client base. We are committed to keeping our staff educated and trained in the ever changing world of insurance. We hope you find your experience with Unruh Insurance to be both professional and enjoyable.
Tim Berlin CLTC – Life and Health Sales Agent
I have been a financial professional since 2000 with licenses to sell and service the following insurance products: auto and homeowners, life and health, disability, long term care, and Medicare-related coverage. Prior to becoming a financial professional, I graduated from Penn State University with a degree in Health Administration and spent 12 years in hospital and physician practice management.
Bev Boettlin CISR – Personal Lines Customer Service Agent
I have been in customer service for over 20 years & my goal is to provide the best possible service to all our customers. I like to help people understand their insurance coverage & provide them with the information and guidance they need to properly protect what is important to them.
Amy Church Receptionist
It is my pleasure to provide customer service to clients visiting our East Earl location at the Shady Maple complex. My aim is to connect clients with our friendly and dedicated staff who are well equipped to address specific questions and concerns about your current insurance needs. As a recent addition to the staff, I enjoy meeting more and more of the clients we serve each day. Being part of Unruh Insurance allows me to expand my knowledge and understanding of commercial and personal insurance products while utilizing the customer service experience I gained working for many years in the travel industry.
Byrne Erb Personal Lines Customer Service Agent
I joined the Unruh Insurance Agency in 2016 as a Customer Service Representative in the Personal Lines Department. I have worked in insurance over 11 years and my goal is to provide the best possible customer service that I can to all of our clients. I enjoy helping our clients understand and update their personal insurance policies.
Robyn Ferra CISR – Commercial Lines Support
I graduated from Kutztown University in 2005 with a degree in Sociology. I have worked in the insurance industry since 2006. I was a personal lines underwriter before joining Unruh Insurance in April of 2019. I enjoy working in the agency environment. My goal is to help our commercial clients to make their experience as efficient and painless as possible.
Jim Gee CLU – Marketing Specialist
I joined the Unruh Insurance Agency in July 1996 as a multi-lines agent. Most recently I began working as a commercial lines marketing specialist. What I enjoy most about my job is turning a prospective client into a satisfied client. I enjoy providing clients with a complete insurance program while saving them money.
Muriel Halsey CISR – Personal Lines Customer Service Agent
I have been working at Unruh Insurance Agency since 1978. My main goal is to make sure all customers receive quality service in a friendly, professional manner. I enjoy interacting with all our clients and providing superior service.
Josh Hoffert Marketing Specialist
I graduated from Full Sail University in 2014 with my Bachelor’s degree in Sports Marketing and Media. I joined the Unruh team at the beginning of 2020. Some of my duties include designing marketing materials to help attract new clients looking for great rates and coverage and piloting communication channels to keep current clients informed.
Jana Holcomb Receptionist
I joined the Unruh Insurance team in 2014 and have been in the insurance industry for 14 years. I have worked as an agent, CSR (in both personal and commercial), and receptionist. In an ever-changing industry I enjoy helping to make sure our customer’s needs are met in a timely fashion.
Caleb L. Holton Personal Lines Customer Service Agent
I am studying Business Administration at Lancaster Bible College. I began working at the Unruh Insurance Agency in January of 2019 and am a Personal Lines Customer Service Agent. I enjoy working with clients to best serve their individual needs. It is important to me that each customer is given the care and service they deserve.
Charlotte Horning Commercial Lines Sales Agent
Licensed producer for Personal and Commercial Property and Casualty. I have over 20 years experience in providing competitive and comprehensive coverage for Individuals, Families and Businesses. I value my customers and enjoy the relationships and interaction of serving their insurance needs.
Michael Hoshour Personal Lines, Life & Health Sales Agent
It is my goal to make sure you get the most value for your insurance dollar, whether you are shopping for auto, homeowner’s, tenant, personal liability, life, or health insurance. I enjoy helping my clients find the best coverage to protect their assets.
Marta Hummer CISR – Commercial Lines Customer Service Agent
I started working in the insurance industry in 1988 and have been with Unruh Insurance since 2002. The insurance industry can be confusing and it changes all the time. I want clients to know they have someone to call when they have questions or concerns. It is important to me that our clients feel comfortable and welcome when they contact our agency.
Ben Jones Claims and Reunderwriting Specialist
I will be responsible for handling the claims for the agency as well as reviewing and reunderwriting the current book of business. Prior to starting with Unruh, I had worked for Nationwide Insurance as a Senior Home Care Representative, field underwriter. I have been involved in many local community activities including cub scouts, youth soccer coach, little league baseball coach, as well as serving as the committee chair of the Chad Burkhart memorial scholarship.
Catharine Kaufman CISR – Commercial Lines Customer Service Agent
As I have over 15 years of combined customer service, both in and out of the insurance industry, I am able to listen to what your insurance needs may be. I enjoy working with you to make sure that you both understand, and have the best coverage that is available for you. If there are any questions or concerns we are always available to discuss options with you.
Debra Kosin Commercial Lines Customer Service Agent
Having worked in customer service all my life, and as a commercial quote specialist with Erie for six years, it is important to me to provide you with service that meets your specific needs in a way that makes you feel confident about your insurance experience.
Jessica L. Keith Martin CISR – Commercial Lines Customer Service Agent
I have worked in several positions in the insurance industry for over 11 years, in both personal and commercial lines. I enjoy working with each customer to determine their specific and individualized insurance needs. A large part of my day is helping my customers navigate the insurance requirements in work contracts so they can continue to run their business. The staff at the Unruh Insurance Agency work hard to make sure that our client’s needs are met, which is the most important aspect of this business.
Heidi McDonough CISR, CIC – Commercial Lines Customer Service Agent
I have been in the insurance industry since 1994 in a customer service role and strive to provide the best possible service to each customer in a timely manner. I enjoy helping our Commercial Clients with their Property/ Casualty Policies, Brokerage Accounts and Bonding needs. I realize that insurance can be somewhat challenging to understand and I take pride in assisting our customers with their insurance questions and coverage needs. My goal is for each customer to leave with a strong, confident feeling about the insurance coverages they have and the satisfaction of working with an agency that truly does care about what we do!
April Musselman Comm. Dept Support
As a member of the Commercial Lines support staff, I enjoy a wide variety of duties within the agency, including assisting the Customer Service Representatives so that they are more available to attend to our clients’ needs. Working with our knowledgeable and friendly staff in marketing and as a receptionist are all rewarding facets of my work here.
Chris Reich Receptionist
As receptionist, I have the honor of being the first person to greet you at our agency. When you call or stop by the office it is my pleasure to direct you to one of our knowledgeable staff members who can answer your questions and best meet your insurance needs.
Krista Reiff CISR – Personal Lines Customer Service Agent
I started with Unruh Insurance in 2000 as the receptionist and am currently working as a Personal Lines Customer Service Representative at our East Earl location. I also am helping with marketing as we seek new commercial clients. I love the personal interaction I have with each client and feel it is important to answer all of my clients’ questions in a timely manner. I enjoy making customers feel more comfortable with their insurance choices.
Vann Sutphin Commercial Account Exec.
I graduated from Lancaster Bible College May 2018. I achieved my insurance license in March of 2019 soon after joining Unruh Insurance Agency in February as a Commercial Sales Account Executive. I am eager to gain more experience over these next months to better help the agency and our customers.
Evan Unruh Personal Lines Customer Service
After graduating from Penn State University, I obtained my Insurance license and joined the Unruh Insurance Agency as a Customer Service Representative in August 2017. My aim is to help our clients understand their personal insurance policies as well as saving them money in ways they may not have been aware of. I am a student of the insurance business and treat every opportunity I have to help a client as a learning experience.
Ryan Unruh Commercial Lines Manager
I have been in the insurance business since 2009 after graduating from Penn State University. I specialize in commercial insurance sales but also have experience in personal lines and life insurance sales.
Katie Unruh Vang CISR – Personal Lines Manager
I joined the Unruh Insurance Agency in 2003 and I specialize in Personal Lines (Home, Auto, Boat, Motorcycle, Umbrella) and Life insurance sales. As your agent, I understand each client has their own unique insurance needs and I am here to provide you with a personalized insurance buying experience.
Kim Wulterkens CISR – Personal Lines Sales Agent
I have been working at Unruh Insurance Agency for 16 years. I started as a receptionist / file clerk. Currently I am in Personal Lines and life Insurance Sales. The favorite part of my job at Unruh Insurance Agency is talking to current and new clients and helping them with their insurance needs.